Refund Policy

This Refund Policy applies to premium plans and paid battle entries purchased directly from Justify. It applies when online payment is enabled. Nothing here limits a refund or other remedy that applicable law requires.

1. Premium plans

• You may request a full refund within 7 calendar days after purchase if no premium-only feature has been used.
• After that window, or after a premium-only feature is used, the purchase is normally non-refundable and access continues until the paid period ends.
• If the same purchase is charged more than once, the duplicate amount will be refunded in full.
• If payment succeeds but premium access is not delivered within a reasonable time, we will first try to restore access. If we cannot do so, we will refund the affected payment in full.

2. Paid battle entries

• If we cancel a paid battle before it is completed, its entry fee will be refunded in full.
• Before a battle starts, an unused entry may be cancelled and refunded if the battle page or checkout expressly offers cancellation.
• Once a battle starts, an entry fee is normally non-refundable if a participant is late, leaves, is disqualified for breaking the rules, or has a device or connection problem outside our control.
• If a material fault in Justify prevents fair completion and we void the result, the affected entry fee will be refunded in full.

3. How to request a refund

Contact Add support email in Admin → Settings → Legal pages and include the registered phone number or email, payment date, amount, transaction reference, item purchased and reason for the request. Do not send a PIN, password or one-time code. We may ask for reasonable evidence needed to locate and verify the transaction.

4. Review and payment

We will confirm the result of a request after checking the account and transaction. An approved refund is initiated to the original payment method where possible and normally processed within 10 working days. A bank, mobile wallet or other provider may take additional time to show the credit. If the original method cannot receive the refund, we will agree a lawful alternative after verifying the account holder.

We do not deduct payment-provider charges from an approved refund. Refunds caused by our error, a duplicate charge or our cancellation are made in full.

5. Prizes and promotional access

A battle prize is not a purchase price paid by the winner and is therefore not a refund. Free or promotional premium has no cash refund value. A prize delivery issue should still be reported so we can verify the payout details and retry an eligible payment.

6. Questions

For help, use the Contact page. This policy is issued by Add legal name in Admin → Settings → Legal pages.